All of our quality frames carry a one year warranty from the date of purchase. If your frame should break during normal wear, we will gladly repair or replace it for you at no additional charge.
Adjustments & Nose Pads
We will provide a lifetime adjustment of your eyeglasses at no additional charge and carry a large inventory of replacement nose pads.
The premium lens treatments we recommend provide the most durable surface protection available today. However, any lens material (including glass) can scratch or break. You can minimize the chances of this happening by carefully following the recommended care and cleaning instructions.
Lenses that feature our premium anti-reflective coating carry a two-year warranty from the date of purchase. We will gladly provide a one-time replacement of your lenses during the original warranty period if they become scratched during normal wear.
If you are not satisfied with the appearance or fit of your glasses during the first 30 days, we will gladly provide a one-time, in-office credit or exchange. We cannot accept returns after the 30-day period has expired.
If you feel you aren’t adapting properly to your new prescription, you must contact our office within 90 days of receiving your glasses. If your doctor determines that a change in prescription is necessary, you will receive one remake at no charge.
Non-prescription sunglasses that have not been worn may be exchanged for merchandise or a credit if returned in their original packaging accompanied by a receipt, within 14 days of purchase.
We offer direct billing for VSP members and will be happy to assist with claims for other insurance plans.
However, we must inform you that it is ultimately your responsibility to know the details of your insurance plan and make sure you are aware of possible deductibles and co-pays associated with your type of plan.
For questions regarding your billing statement, please click the button below.